I was assigned this company by my roadside assistance. They originally told me they would come within an hour to help me change a tire. An hour passed and nobody arrived. I called them and they told me it would be another 15 minutes. More time passed, same conversation, with the promise of an additional 15 minutes. I had to get back to work, and told them it was pressing, and they ignored me. I finally went and found a great guy in a nearby restaurant to help me. They never showed up! If I could give them less than one star I would. TERRIBLE! DO NOT CALL THEM. My experience appears to match many others.
One star seems generous. They are contracted through our insurance for road side assistance. I had a tire blow out and was stranded with 3 little kids, with it being 30 degrees outside. After waiting for over an hour I called because I was told that was how long it would be in a text. The guy was rude and proceeded to tell me that it would be another hour before anyone could come out. I finally was able to get ahold of a family member to come help me out. In the meantime I received a text saying they couldn't find my car. So I call them back, to be told that my order was cancelled. I ended up calling another tow company to come out, and filed a formal complaint with our insurance company, and stated that they should dropped from this contract. After reading other reviews it seems this is common practice for this company.
Was assigned this company by my roadside assistance. Was quoted 60 minutes but they arrived quicker. Super friendly. Wonderful experience.
I wish I could give these guys a big fat zero!!!!! We waited over THREE hours for roadside assistance only to have it cancelled without a call or anything! Worst experience ever!!! Terrible terrible terrible!!!!!
Clown company, no more no less. Avoid. Not a whole lot more to say than this. Unorganized , unprofessional, ineffective and rude. They'll surely go under soon enough.
After reading all these negative reviews I had to comment, first of all I've used R&R more then once and a cute hard working good team and super fast and reliable couple has responded to my lockouts,jump start and tire service each time. They were not only quick at servicing my needs they were on time if not early and reliable, very friendly and I was amazed at how well this couple worked together they unlocked my vehicle within 3 min tops and had my tire changed and me back on the road I shit you not unless then 2 min. You guys got to understand they service all of utah they have many many calls come in all at the same time some way more difficult then others they have to go to and respond to each call as it comes in no matter where on the map it is so the times you've waited hours is probably because they had 10 or more calls ahead of you and has to follow procedure and respond to each individual call as they come in but any time they weren't able to make there 60 min ETA they always called me and explained the situation and arrived as soon as they could and personally it's very impressive to watch the woman of the couple change my F-150 platinum flat tire all my herself so I give 5 stars without question and recommend them to all. SO THANK YOU R&R for always responding to my needs and getting me back safely on the road
If you're reading this, chances are you are bored beside a nonfunctional car wondering where Rescue Rangers are. Save yourself the trouble of waiting and find another service ASAP. Because chances are they aren't coming for a while, if at all.
Here's what happened to me:
When my car needed a jump, my roadside assistance contacted Rescue Rangers. I was told that help would arrive within 45 minutes. After 90 minutes, I had not received any word from Rescue Rangers, nor did my case update in my road assistance app. Normally I'd just wait longer, but It was below freezing, and I had a small child with me who was starting to get cold.
I called Rescue Rangers directly to get an update. When I finally got ahold of someone, I was abruptly put on hold, and stayed there until someone on the other end hung up. Giving them the benefit of the doubt, I called back a few minutes later. Someone picked up, fumbled the phone, and after several seconds without saying anything, put me on hold again. I stayed on hold until I was once again hung up on.
Fortunately, thanks to the kindness of strangers, I was able to get my car jumped soon after. As I canceled my help request a while later, there was still no communication or indication that Rescue Rangers had attempted to help.
In summation, I grew up loving the "Rescue Rangers" cartoon, and when I heard the name of the company coming to help, I found it amusing. Sadly, the odds of those two cartoon chipmunks showing up is far more likely than these guys.
I waited nearly 3 and a half hours for a jump start after being quoted a 90 minute time frame. I was called by their dispatcher and told that they would arrive in 15 to 20 minutes in a Chevy Malibu. They then informed me that they are accepting tips? Yeah, I'm going to tip you after waiting this long for service, NOT. Within 3 minutes of that call, an older Buick pulled up to my home with the words "Emergency Road Side" on the hood of the vehicle and drove away, without bothering to call me. I then called the dispatcher back and told them a driver had arrived and left my home. The dispatcher told me that the car that pulled up in front of my home wasn't theirs, they have GPS tracking in the vehicle assisting me, and said "we know how to do our job." UH-HUH. Then why was it a few minutes later the car came back and IT WAS THAT SAME CAR PROVIDING ME SERVICE? How inappropriate and condescending! I pay extra money for roadside assistance through my insurance plan, and these are the kind of contractors I get? Good lord, what if my situation had been more dire? I've filed a complaint with my insurance company. Awful, awful service.
Well.. My daughter locked my keys in my car in a mall parking lot while running and my roadside assistance contracted out these guys! I was quoted 45 minutes!! Ugh! But I waited out in the cold for these guys for 55 minutes before calling my insurance company back to see what was going on and I was quoted another 15-20 minutes!!!! I told them not to come as I didn't trust they would actually be there in that amount of time and R u kidding me! I called a local locksmith... they were there in 8 minutes?!?!? Filed a complaint with my insurance company and hopefully these guys won't be considered when I am in need again! And if so I will just call my own and submit for reimbursement!
My car needed gas so I contacted roadside assistance and was connected to rescue rangers. I have as told it would be 75 minutes. I called to confirm and was greeted by an individual who was nothing but rude and snark. Put this company out of business.
Call Problems, Quick Service! -- We had issues with getting in connection on our call at first. However, I did get a callback from them after trying to call back and texting them.
When the guy showed up, he was friendly and very quick at helping me unlock my car so I could get my keys out from the trunk. Would've been a lower rating after seeing all the other missed calls and no shows. But with how nice they were and quick the service was I can forgive it and say they were pretty great!
Great at NO SHOW
We had roadside assistance with our new vehicle had a flat tire north of Woods Cross, Utah. They contacted Rescue Rangers -- They called and told us they would be there in 7 minutes. We waited over 3 hours no show. "She" called once and said she was lost. I gave her directions and she still didn't show. They blocked our calls and would not answer roadside assistance when they tried to follow up. We finally had another roadside service and the highway patrol respond. They both got there. The highway patrol had our tire changed as the other service arrived. Over 3 hours waiting on Resue Rangers.
Car died on the way out of town this morning. We immediately called roadside assistance and were assigned to someone from Rescue Rangers. Wait time was supposed to be 60 minutes.
These people left us stranded in 95 degree weather for an hour and a half. Then when we called to ask what the problem was, they hung up and refused to answer the phone again. Tried off and on for half an hour to reach their driver or someone at the office, and received the same treatment.
Eventually, a different company was called and they were on site in 20 minutes. Their tech was friendly and helpful, and got us back on the road in eleven minutes flat.
I cannot recommend "Rescue Rangers" as a roadside assistance company AT ALL! Maybe they should go back to fighting crime.
Gilberto was very nice, professional and very fast at unlocking my car. He came to my residence faster than quoted which was an hour. My insurance covered the cost so I don't know how much was charged.
I called for help for jump starting and the ETA was an hour (reasonable) but they did not get to my car for over 2 hours. Then only had a battery pack of jumper cables and could not start the car.. The road side guy said "sorry nothing I can do and took off" after several hours I got one of my friends to easily jump start my car with their actual car. Isn't this the point of road side is to assist you??? When I called management to complain and give feedback, I was told that "this happens" and no further interest was given. Very disappointed in this company.
Came to my workplace within 15 minutes and quickly changed my flat tire. Great friendly service! Turned my day back around.
My insurance picked this company. I will never let my insurance use them again. I got a flat tire and was pull on the side of the freeway off the exit ramp. First I waited an hour for them to arrive which seems like an extremely high amount of time compared to other companies I have used. My phone was running out of power so I turned it off to conserve power. Apparently the driver tried calling me because he could not find the only red car pulled off the side of the off ramp. Then when I turned back on my phone the insurance told me they moved on to the next call. I never saw any vehicles pass me that had the company logo I assume they just didn't want to deal with me because you could only have missed my car if you were blind. Even the link the insurance sent had the map marked with my exact location. I would have been really pissed if I had hiked it to a gas station to call road side assistance and waited at my car for no one to show. If I had thought it was possible to miss my car I would have left my phone on. So I was not willing to wait another hour for them probably to miss me again. So I changed the tire myself. I will be talking to my insurance company telling them not to use this company.
Kathryn Thomas B.
Seems like this company has a great amount of difficulty performing the tasks they are contracted for.
My insurance has sent Rescue Rangers to my aide twice now (on separate occasions) and both times I've had the pleasure of working with Gio. He has showed up 30 minutes earlier than estimated and he's very fast, efficient and friendly. He checks his work to make sure there is no damage when he's done and just as fast as he shows up, he's quick with getting you back on the road too. I can't speak for the rest of the Rescue Ranger techs but Gio has gained a loyal customer in me!
this. place. #1. sucks. , no. show. , " no. service. " no. response. after. " midnight. " waiting. for. over. ( one. & half. hours. ) " stranded " .
#1. roadside. tech
professionally. showed. up. in. less. than. " twelve. minutes. " #1. awesome. quick. reliable. dependable. service.